Store Return Policy
BDU Direct is dedicated to providing complete customer service to every customer. Our return policy is no exception. If for any reason you are not satisfied with the items you ordered, use these 3 easy steps and a credit or exchange will be taken care of for you.
1. Download our Return Merchandise Form or use the one that came with the package.
2. Return them via an insured or traceable carrier to the following address:
4917 Piedmont Parkway, Suite 104
Jamestown, NC 27282
All items purchased from this site are returnable within 30 days from purchase with the exception of items that meet any of the following conditions:
- Damage by the consumer including improper laundering
- Signs of wear: faded, holes, rips, etc.
If the item is returned and meets any of these conditions, BDU Direct will not accept it and it will be returned to you.
All returns will be processed within 10 business days and all exchanges will be processed within 30 business days.
If you have any questions about returning any products found on BDUDirect.com, please call 336-617-4529 or email us at firstname.lastname@example.org.
We are here to help Monday – Friday 9-5 EST and always via email.